- Book Ahead: Send us your flight itinerary via WhatsApp before you fly. Meet & Assist can be arranged on short notice, but booking early guarantees your host is ready and waiting.
- Share Accurate Flight Details: Double-check your flight number, arrival time and arrival airport (Ha Noi, Da Nang, Ho Chi Minh, Cam Ranh or Phu Quoc). Wrong details make it harder for our host to find you.
- Keep Your Documents Ready: Have your passport and any entry documents ready in your hand luggage when you land.
- Watch For The Welcome Board: Your host will be holding a board with your name right at the arrival area. Look out for it as soon as you land, and call our hotline if you can’t spot them.
- Choose The Right Package: Pick the service level that matches your needs, from Standard Meet & Assist for solo travellers to CIP Private Terminal for a fully private welcome. The list below explains the differences:
- Standard Meet & Assist – your host walks with you through the terminal and guides you to the arrival hall
- VIP Meet & Assist – everything in Standard plus help with your checked bags and an escort to your driver
- VIP Plus / VIP B – a dedicated host who stays with you the whole way
- CIP Private Terminal – the full private lounge welcome with a car transfer included
- Notify Us Of Flight Changes: If your flight is delayed or changed, let us know at least 2 working days ahead where possible, so we can adjust your host accordingly.
- Traveling With Family Or A Group: Let us know your group size in advance. Our host can assist multiple passengers together, which is ideal for families, elderly travelers or large groups.
- Combine With Other Services: Ask about adding an airport car pickup or a Vietnam eSIM when you book, so everything is arranged in one go.
Following these tips will help make your arrival in Vietnam smooth and stress-free. If you have any questions or want to book your Meet & Assist service, reach out to us on WhatsApp anytime.